After-sales Service for Underwear Website
At our underwear website, we value our customers and strive to provide excellent after-sales service to ensure their satisfaction with our products. We understand that sometimes issues may arise, and we are committed to resolving any concerns in a timely and professional manner.
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a refund or exchange. To be eligible for a return, the item(s) must be unworn, unwashed, and in their original condition with tags attached. Please contact us via email or phone to initiate the return process.
If you received a defective or incorrect item, we will gladly exchange it for a new one. Please contact us immediately upon receiving the item and provide a photo of the defect or the incorrect item.
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected on your account.
Our customer service team is available to assist you with any questions or concerns you may have. Please contact us via email or phone, and we will respond as soon as possible.
We are committed to providing our customers with high-quality products and excellent after-sales service. If you have any feedback or suggestions, please do not hesitate to contact us. Thank you for choosing our underwear website.